Loans

The Mortgage Process

The Mortgage Process

The Mortgage Process

How it actually works, from pre-approval to closing day.

How it actually works, from pre-approval to closing day.

How it actually works, from pre-approval to closing day.

Somewhere between deciding you're ready to buy and standing in your new kitchen with the keys in your hand, there's a process most people only go through once or twice in a lifetime. It runs on paperwork you've probably never seen, terms that don't show up anywhere else in daily life, and a timeline that has to sync up with a completely separate process: finding the actual house. If you're new to all of this, or it's been a few years since your last one, this page walks through what happens at each stage, in the order it happens, and exactly where your real estate agent fits in. By the end, you'll know what to expect from us, what we'll be asking of you, and when.

Somewhere between deciding you're ready to buy and standing in your new kitchen with the keys in your hand, there's a process most people only go through once or twice in a lifetime. It runs on paperwork you've probably never seen, terms that don't show up anywhere else in daily life, and a timeline that has to sync up with a completely separate process: finding the actual house. If you're new to all of this, or it's been a few years since your last one, this page walks through what happens at each stage, in the order it happens, and exactly where your real estate agent fits in. By the end, you'll know what to expect from us, what we'll be asking of you, and when.

Before You Start Looking: Getting Pre-Approved

The mortgage process usually starts before the house does. A loan officer looks at income, assets, credit, and debt, and gathers the basics: pay stubs, W-2s or 1099s, a couple months of bank statements, photo ID. None of this requires a property address yet. What it produces is a pre-approval letter, and that letter is what turns "I think I might want to buy a house" into an actual search with real boundaries.

That letter starts working for you as soon as the search begins. Agents take pre-approved buyers more seriously than ones who haven't talked to a lender yet, and in any offer situation with competition, sellers want to see one attached. It also gives you a number to search within instead of guessing. The loan officer who runs these numbers with you is typically the same person who stays involved through closing, because the whole loan stays in the building: Thompson Kane underwrites and may fund with its own capital. That first conversation might start in Madison, Wisconsin, Denver, Colorado, or Hannibal Missouri. From there, the process looks the same everywhere we lend.

House Hunting, With Your Pre-Approval in Hand

Once you're pre-approved, the loan side goes quiet for a while, and that's exactly how it should work. This is your agent's stretch: touring homes, sizing up the market, advising on offer price, working through a multiple-offer situation if one comes up. Your loan officer is still around during this time, just in a supporting role, ready to issue an updated pre-approval letter if your price range shifts or your situation changes, and available if your agent has a question about your financing for an offer.

One practical detail worth knowing: a pre-approval letter doesn't last forever. If your search runs long, plan on refreshing it. And if you haven't settled on a loan program yet, this is a good window to look into it. Our Loan Programs pages walk through the differences between conventional, government-backed, and other options in more detail than makes sense here.

The moment an offer gets accepted is the signal that flips the process back on. That's when you move from "pre-approved" to "in process."

Under Contract: From Application to Processing

Once you're under contract, the pre-approval becomes a full application tied to that specific property. Within three business days, federal law requires you to receive a Loan Estimate, a standardized document laying out your projected interest rate, closing costs, and monthly payment. This is also the stage where you and your loan officer will discuss locking your rate, which holds it against market movement between now and closing. (If you're curious why you won't find a rate table anywhere on this site, our Mortgage Rates page explains.)

From here, you'll be asked for documentation throughout processing, almost all of it submitted through our secure online portal rather than emailed back and forth. Because we fund and underwrite the loan ourselves instead of shopping the file out to other lenders for approval, it moves through one internal pipeline rather than several external ones, which tends to keep the timeline predictable.

Underwriting: What's Actually Happening Behind the Scenes

"Underwriting" sounds like a black box, but it's really just a thorough review. An underwriter checks your complete file against the guidelines for your specific loan program: income, assets, credit, and the property itself. Three things move in parallel during this stage. An independent appraiser values the home. A title company researches the property's ownership history to confirm there's nothing attached to it that shouldn't be. And you'll need to show proof of a homeowners insurance policy that's ready to take effect at closing.

Almost every file gets at least one or two "conditions," a request for an additional document, an updated bank statement, or a short letter explaining a deposit. That's normal underwriting, not a sign something's wrong. Once those conditions clear, your file reaches "clear to close," which is the green light for everything that follows.

This is also another point where your agent matters. If the appraisal comes back lower than the offer price, that's a conversation between you, your agent, and your loan officer about next steps, not something you'll sort out alone.


Underwriting: What's Actually Happening Behind the Scenes

"Underwriting" sounds like a black box, but it's really just a thorough review. An underwriter checks your complete file against the guidelines for your specific loan program: income, assets, credit, and the property itself. Three things move in parallel during this stage. An independent appraiser values the home. A title company researches the property's ownership history to confirm there's nothing attached to it that shouldn't be. And you'll need to show proof of a homeowners insurance policy that's ready to take effect at closing.

Almost every file gets at least one or two "conditions," a request for an additional document, an updated bank statement, or a short letter explaining a deposit. That's normal underwriting, not a sign something's wrong. Once those conditions clear, your file reaches "clear to close," which is the green light for everything that follows.

This is also another point where your agent matters. If the appraisal comes back lower than the offer price, that's a conversation between you, your agent, and your loan officer about next steps, not something you'll sort out alone.

Closing Day

At least three business days before closing, you'll receive the Closing Disclosure, the final version of your loan terms and costs. It has to match the Loan Estimate within specific limits, and the three-day window exists so you have real time to review it before you sign anything. Around the same time, you and your agent will typically do a final walkthrough of the home to confirm its condition hasn't changed since your offer.

On closing day itself, bring photo ID and the certified funds your closing agent has requested. Your title company or closing attorney will send exact wiring or cashier's check instructions ahead of time. Follow them to the letter, and verify them by phone using a number you find yourself, not one printed in the email. Wire fraud targeting closings is real, and that phone call is the defense. You'll sign a stack of documents. Some of it will feel repetitive; each page serves a specific legal purpose. Then the house is yours.

After You Close: What to Expect Next

The loan closes, but a few things still happen on a schedule. Here they are up front, because nobody likes surprises.

Sometime in the months after closing, you may get a notice that your loan is now being serviced by a different company than the one that funded it. That's a normal part of how mortgages work, and it doesn't change your rate or terms, just who you send payments to and call with questions. If that notice shows up, read it carefully so your first payment goes to the right place.

If your loan includes an escrow account for taxes and insurance, expect an annual escrow analysis. As your property taxes or insurance premiums change, your monthly payment can shift up or down to match, even though your rate hasn't moved. That's the escrow account doing its job, not a billing error.

Keep your Closing Disclosure and final loan documents somewhere you can find them. You'll want them at tax time (a separate mortgage interest statement arrives each January) and again if you ever look into refinancing down the road.

Protect Your Own Closing Date

A few habits make the difference between a smooth file and a stressful one. None of these require anything dramatic, just some timing awareness.

Hold off on new credit and big purchases until after closing. Financing a car or furniture before your loan funds, even something you can clearly afford, changes the debt-to-income numbers your underwriter already reviewed and can hold up your closing.

Document large or unusual deposits as they happen. A bonus, a gift, a big transfer, whatever it is, save the explanation and paperwork now rather than scrambling to reconstruct it when an underwriter asks.

Keep your income and employment steady if you can. A job change can trigger extra verification and sometimes a delay. If a change is coming and you can't avoid it, tell your loan officer the moment you know, not after the fact.

Let your money sit still once you're under contract. Large transfers between savings and checking in the days before closing can complicate the asset verification that's already been done. If you don't need to move it, don't.

Loop in your loan officer early if family is helping with a down payment. Gift funds need to be documented in a specific way, and starting that conversation weeks ahead is a lot easier than starting it the week of closing.

Budget a little past your closing cost estimate. Costs can shift slightly between your Loan Estimate and your Closing Disclosure. A small cushion means a shift won't turn into a scramble.

Closing Day

"At least three business days before closing, you'll receive the Closing Disclosure, the final version of your loan terms and costs. It has to match the Loan Estimate within specific limits, and the three-day window exists so you have real time to review it before you sign anything. Around the same time, you and your agent will typically do a final walkthrough of the home to confirm its condition hasn't changed since your offer.

On closing day itself, bring photo ID and whatever certified funds your closing agent has instructed (your title company or closing attorney will give you exact wiring or cashier's check instructions ahead of time, follow those instructions exactly and verify them by phone; wire fraud targeting closings is real). You'll sign a stack of documents, some of it will feel repetitive, each page serves a specific legal purpose. Then the house is yours.

After You Close: A Few Things Worth Knowing

A couple of things tend to catch new homeowners off guard, so it's worth knowing about them now.

Sometime in the months after closing, you may get a notice that your loan is now being serviced by a different company than the one that funded it. That's a normal and common part of how mortgages work, and it doesn't change your rate or terms, just who you send payments to and call with questions. If that notice shows up, read it carefully so your first payment goes to the right place.

If your loan includes an escrow account for taxes and insurance, expect an annual escrow analysis. As your property taxes or insurance premiums change, your monthly payment can shift up or down to match, even though your rate hasn't moved. That's the escrow account doing its job, not a billing error.

Keep your Closing Disclosure and final loan documents somewhere you can find them. You'll want them at tax time (a separate mortgage interest statement arrives each January) and again if you ever look into refinancing down the road.

Quick Wins for First-Time Buyers

A few habits make the difference between a smooth file and a stressful one. None of these require anything dramatic, just some timing awareness.

Hold off on new credit and big purchases until after closing. Financing a car or furniture before your loan funds, even something you can clearly afford, changes the debt-to-income numbers your underwriter already reviewed and can hold up your closing.

Document large or unusual deposits as they happen. A bonus, a gift, a big transfer, whatever it is, save the explanation and paperwork now rather than scrambling to reconstruct it when an underwriter asks.

Keep your income and employment steady if you can. A job change can trigger extra verification and sometimes a delay. If a change is coming and you can't avoid it, tell your loan officer the moment you know, not after the fact.

Let your money sit still once you're under contract. Large transfers between savings and checking in the days before closing can complicate the asset verification that's already been done. If you don't need to move it, don't.

Loop in your loan officer early if family is helping with a down payment. Gift funds need to be documented in a specific way, and starting that conversation weeks ahead is a lot easier than starting it the week of closing.

Budget a little past your closing cost estimate. Costs can shift slightly between your Loan Estimate and your Closing Disclosure. A small cushion means a shift won't turn into a scramble.

Ready When You Are

No matter which of our licensed states you're buying in, a loan officer can walk through your actual numbers, not just the general version on this page.

If you'd like a sense of how past borrowers felt about the process, we average 4.7 on Google and 4.95 on Zillow. You can also reach us directly at (800) 228-9270 or info@thompsonkane.com.

If you'd like a sense of how past borrowers felt about the process, we average 4.7 on Google and 4.94 on Zillow. You can also reach us directly at (800) 228-9270 or info@thompsonkane.com.

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