
Before You Start Looking: Getting Pre-Approved
The mortgage process usually starts before the house does. A loan officer looks at income, assets, credit, and debt, and gathers the basics: pay stubs, W-2s or 1099s, a couple months of bank statements, photo ID. None of this requires a property address yet. What it produces is a pre-approval letter, and that letter is what turns "I think I might want to buy a house" into an actual search with real boundaries.
That letter starts working for you as soon as the search begins. Agents take pre-approved buyers more seriously than ones who haven't talked to a lender yet, and in any offer situation with competition, sellers want to see one attached. It also gives you a number to search within instead of guessing. The loan officer who runs these numbers with you is typically the same person who stays involved through closing, because the whole loan stays in the building: Thompson Kane underwrites and may fund with its own capital. That first conversation might start in Madison, Wisconsin, Denver, Colorado, or Hannibal Missouri. From there, the process looks the same everywhere we lend.
House Hunting, With Your Pre-Approval in Hand
Once you're pre-approved, the loan side goes quiet for a while, and that's exactly how it should work. This is your agent's stretch: touring homes, sizing up the market, advising on offer price, working through a multiple-offer situation if one comes up. Your loan officer is still around during this time, just in a supporting role, ready to issue an updated pre-approval letter if your price range shifts or your situation changes, and available if your agent has a question about your financing for an offer.
One practical detail worth knowing: a pre-approval letter doesn't last forever. If your search runs long, plan on refreshing it. And if you haven't settled on a loan program yet, this is a good window to look into it. Our Loan Programs pages walk through the differences between conventional, government-backed, and other options in more detail than makes sense here.
The moment an offer gets accepted is the signal that flips the process back on. That's when you move from "pre-approved" to "in process."
Under Contract: From Application to Processing
Once you're under contract, the pre-approval becomes a full application tied to that specific property. Within three business days, federal law requires you to receive a Loan Estimate, a standardized document laying out your projected interest rate, closing costs, and monthly payment. This is also the stage where you and your loan officer will discuss locking your rate, which holds it against market movement between now and closing. (If you're curious why you won't find a rate table anywhere on this site, our Mortgage Rates page explains.)

From here, you'll be asked for documentation throughout processing, almost all of it submitted through our secure online portal rather than emailed back and forth. Because we fund and underwrite the loan ourselves instead of shopping the file out to other lenders for approval, it moves through one internal pipeline rather than several external ones, which tends to keep the timeline predictable.

Ready When You Are
No matter which of our licensed states you're buying in, a loan officer can walk through your actual numbers, not just the general version on this page.

